Frequently Asked Questions
Can I get my order faster?
Most standard orders are ready in a week or less. Rush service may be available for a $10 fee, depending on the item. Tell us your pickup deadline and we’ll confirm what’s possible.
Can I bring my own garments or items?
Yes. Check with us first so we can make sure the items are suitable for printing or embroidery. We can also price garments from our suppliers for comparison.
Can I see samples before I order?
Yes. Visit our Kamloops store to see product and decoration samples. If you want to see a specific item, call first so we can check whether it’s available.
Should I choose embroidery or printing?
The best choice depends on the material, the design, and how you’ll use the item. Embroidery adds a stitched finish, while printing offers options for detailed artwork, full colour, and individual names or numbers. We can recommend a method and quote suitable options.
Can I make a special request?
Yes. Send us a description or an example of what you’re looking for and we’ll check what we can make or source.
Do you match local competitor prices?
Bring a current ad or quote from a local competitor for an identical item that is in stock. Exclusions and quantity limits apply.
Why can’t I find an online product in store?
Our website and supplier catalogs show items beyond what we keep on the shelf. Send us the product name or link and we’ll check availability and lead time.
Do I need to supply my own artwork?
No. We can help prepare or create artwork. Tell us what you want to make and share any logos or references you already have.
Have another question?
Call (250) 372-7332 or contact us about your project.